We’re a small dynamic team made up of full-time and part-time colleagues who work closely together behind the scenes to support General Practice across Devon. While our roles may differ, we share a common purpose: to support, represent and champion our members – thoughtfully, collaboratively, and with care.
We take our work seriously, but ourselves a little less so, bringing roles together around a shared purpose and a strong belief in working well as a team.
This is the team supporting our members every day.
Our Team
Helen West
Helen West
Business & Finance Manager
The LMC Cast: Quick Fire Questions
Early Bird or Night Owl?
Early Bird.
My completely useless hidden talent?
It’s so well hidden, I don’t even know what it is.
Never without:
A bag-bag. You never know when you need to go shopping.
If I had a walk-on song, it would be:
Don’t Stop Believin by Journey
My unofficial role in the team:
Social Secretary – I love a good party.
Our unofficial team superpower:
Chameleon like powers. We can adapt to whatever is thrown at us.
One thing that makes this team feel different:
We don’t take ourselves too seriously. LOL
Katie Rooke
Katie Rooke
Operations Manager
The LMC Cast: Quick Fire Questions
Early Bird or Night Owl?
Night Owl.
My completely useless hidden talent?
Coin snatching aka Chinese elbow trick – and yes you may need to Google it!
Never without:
Lip Balm
If I had a walk-on song, it would be:
Be Young, Be Foolish, Be Happy by The Tams
My unofficial role in the team:
Bringer of early-morning optimism
Our unofficial team superpower:
Small team, big impact.
One thing that makes this team feel different:
The kind of team that tricks you into forgetting it’s a job!
Steve Pitcher
Steve Pitcher
CQC Compliance Manager
The LMC Cast: Quick Fire Questions
Early Bird or Night Owl?
Night Owl.
My completely useless hidden talent?
Encyclopaedic knowledge of Terry Pratchett’s Discworld books.
Never without:
Chocolate
If I had a walk-on song, it would be:
Eye Level by the Simon Park Orchestra
My unofficial role in the team:
Swiss Army knife – will have a go at anything but probably not the best option.
Our unofficial team superpower:
Mutual support through taking the mick.
One thing that makes this team feel different:
We’re all grown ups.
Rachel Mann
Rachel Mann
Professional Support Lead
The LMC Cast: Quick Fire Questions
Early Bird or Night Owl?
Early Bird.
My completely useless hidden talent?
Winning at Cluedo.
Never without:
My diary and chocolate.
If I had a walk-on song, it would be:
Dancing Queen by Abba.
My unofficial role in the team:
Positive problem solver.
Our unofficial team superpower:
Passion for General Practice
One thing that makes this team feel different:
Cohesion and communication.
Matt Best
Matt Best
Medical Executive
The LMC Cast: Quick Fire Questions
Early Bird or Night Owl?
Night Owl.
My completely useless hidden talent?
A vast dull knowledge about maps, electric cars, wine, cheese, and everything in between.
Never Without:
Some techy gadget like my phone.
If I had a walk on song, it would be:
Simply The Best by Tina Turner – just because of my name rather than anything else!
My unofficial role in the team:
The bald bulletin reader.
Our unofficial team superpower:
Joyce’s shortbread and NATO standard wets!
One thing that makes this team feel different:
Supportive to all members but able to critique in a positive way when needed in order to do our best for our members.
Paul Hynam
Paul Hynam
Medical Executive
The LMC Cast: Quick Fire Questions
Early Bird or Night Owl?
Night Owl.
My completely useless hidden talent?
I can put together an exceptions 90s House and Garage set on vinyl with very short notice.
Never without:
Earbuds and music.
If I had a walk-on song, it would be:
Don’t Sweat The Technique by Eric B and Rakim
My unofficial role in the team:
Unofficial legal advisor
Our unofficial team superpower:
A superhuman ability to respond to a crisis.
One thing that makes this team feel different:
Our genuine fondness for each other.
Joyce Pickering
Joyce Pickering
Nurse Executive
The LMC Cast: Quick Fire Questions
Early Bird or Night Owl?
Early Bird.
My completely useless hidden talent?
I’m not sure about a useless hidden talent – but a talent I would like to have is to be able to parallel park on my first attempt.
Never without:
Chocolate.
If I had a walk-on song, it would be:
Country Road Taken Me Home by John Denver.
My unofficial role in the team:
Shortbread maker!
Our unofficial team superpower:
The ability to make everyone smile on the most challenging of days.
One thing that makes this team feel different:
Synergy.
Bruce Hughes
Bruce Hughes
Medical Executive
The LMC Cast: Quick Fire Questions
Early Bird or Night Owl?
Night Owl.
My completely useless hidden talent?
Juggling.
Never without:
Gadgets!
If I had a walk-on song, it would be:
Don’t Fall by the Chameleons.
My unofficial role in the team:
Tea / coffee person.
Our unofficial team superpower:
We can disagree respectfully and then reach a consensus.
One thing that makes this team feel different:
Camaraderie 🙂
Dr Who
Dr Who
Vice Chair
Andy Mercer
Andy Mercer
Chair
The LMC Cast: Quick Fire Questions
Early Bird or Night Owl?
Early Bird.
My completely useless hidden talent?
Can play the tenor saxophone.
Never without:
Coffee Mug
If I had a walk-on song, it would be:
You’ll Never Walk Alone by Gerry and The Pacemakers
My unofficial role in the team:
Designated Driver. / Duty Scouser
Our unofficial team superpower:
Collaborative negotiators.
One thing that makes this team feel different:
Not driven by profit but for the good of the whole.
Hannah Baxter
Hannah Baxter
Director of Operations
The LMC Cast: Quick Fire Questions
Early Bird or Night Owl?
Early Bird.
My completely useless hidden talent?
I’m struggling to identify a true talent, never mind a useless one. If I have one, it’s yet to identify itself!
Never Without:
My notebook, stationary, and coffee.
If I had a walk on song, it would be:
September by Earth, Wind and Fire – because good energy matters.
My unofficial role in the team:
Unofficially responsible for words, tone, and the occasional small tweak.
Our unofficial team superpower:
Turning “this might be complicated” into “don’t worry, we’ve got this”.
One thing that makes this team feel different:
We genuinely care, and that shows. In the way we work, the way we support our members, and the way we look out for each other. Even when things are tough, there’s always plenty of humour and a strong sense of togetherness.
Bob Fancy
Bob Fancy
Chief Executive Officer
The LMC Cast: Quick Fire Questions
Early Bird or Night Owl?
Early Bird.
My completely useless hidden talent?
Largely considered talentless, I can whistle at a pitch which makes most people wince and dogs respond in Cornwall and Somerset.
Never without:
A jet-boil in my car so I can brew up at short notice, especially if I need to rebuild the gear box on a Morris Minor belonging to a stranded nun which then causes me to be late for a meeting 😉
If I had a walk-on song, it would be:
I wasn’t really sure what a walk-on song was; seriously I had to look it up, but now I know it would be Should I Stay or Should I Go’ by the Clash, principally to give people the opportunity to shout “GO”!
My unofficial role in the team:
Occasionally play Bad Santa at the Christmas ‘Do’, although I do worry that is in fact my official role too.
Our unofficial team superpower:
None of us can fly but some can be invisible, especially when it comes to light a fire. As a team, it’s probably finding humour in adversity.
One thing that makes this team feel different:
I was going to say that there were no idiots, but then that would likely identify me as the idiot! In truth, it is difficult to say, but I think we all feel valued by each other, which makes us cohesive.